Application Maintenance & Support

Applications maintenance and support focuses on stabilization of your applications, optimization of
provided services and applications improvement

At ISAPI INFOTECH, our proven track record of managing multi-year contracts and maintaining critical and non-critical business applications through holistic & integrated approach speaks for itself. Our highly qualified consultants with expertise in multiple verticals and technology domains from our state-of-the-art global delivery centre bring out nothing but the best. With an established matrix, we are adept in providing 24/7 support services throughout the year to clients across the globe in different time zones with strict adherence to Service Level Agreements (SLAs). Our managed services are tailor made to operate on different delivery medium like onsite, offshore and hybrid which are in turn focused on lowering your total cost of ownership (TCO).

Our various application support services support your requirements seamlessly by supporting you at each level:

Application Management

  • Application transition
  • Security audit
  • Technology consulting
  • Application license check
  • Performance control

Software Support

  • Standard issue fixing
  • Source code issue resolution
  • Proactive monitoring
  • Application code optimization
  • Enhancements and New functionality, etc.

System Monitoring

  • Application and server monitoring
  • Event log management
  • Backup and recovery

Pre-support auditing

  • Audit software
  • Recommendations
  • Detailed status of assessment

Version upgrades and enhancements

Our qualified specialists will start providing application support within the shortest possible period of time. You can define the format of collaboration within the service: choose between dedicated or shared support teams, define SLA (Service Level Agreement) as well as the level of management and project control.

We use process approach that provides results predictability and continuous quality level.

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